Evo Water Systems offers a 120-day satisfaction guarantee on all products. Try our products for 120 days and if you are not 100% satisfied, return the item to us for a 100% refund. Return shipping is the customer’s responsibility. All taxes, brokerage fees on international shipments are not refundable.
We offer free shipping on orders over $99.00 within the Continental United States. Please contact our Sales Department at 888-614-5559 for quotes on International orders.
All Evo whole house water filters / salt-free softeners come with a Limited Lifetime Warranty from manufacturer defects. This warranty covers all E-1000 / E-2000 / E-3000 whole house filter and salt-free softener systems to the original purchaser. Evo warrants to the original purchaser and is not transferable. The system must be maintained in normal working conditions and does not cover natural disasters, improper installation, misuse, alterations or modifications, accidents, freezing, or acts of God (such as flood, earthquake, fire, hurricane, lightning, or other natural disasters). Evo Water Systems retains the right to void warranties it finds violates its warranty coverage.
Ten (10) Year Limited Warranty on the stainless steel reactors, Three (3) Year Limited Warranty on the ballasts and controllers, One (1) Year Warranty on Lamps/Bulbs and Sleeves from the date of original purchase.
You have 120 calendar days to return a product, which begins on the day your order is placed. All returns require authorization from Evo Water Systems prior to shipping back. If for any reason you are not satisfied within the 120-day timeframe, simply contact Evo Water Systems Customer Service Department and request a Return Authorization Code by calling 888-614-5559 or filling out our contact form.
Please ensure that the product you are returning is repackaged with the original box and all the items/products and documentation that was included when you received it. Clearly label the Return Authorization Code on the outside of the package. Evo Water Systems will not accept unauthorized returns. Your return must be received by Evo Water Systems within 21 calendar days of the RAC number being generated. The customer is responsible for the return shipping costs on all products as well as insuring the product during return shipping. For all returned products, you may use the carrier of your choice. Ship the product to the following address:
Evo Water Systems
RAC#
ATTN: RETURNS DEPARTMENT
480 Fentress Blvd. Suite N.
Daytona Beach, FL. 32114
For authorized returns, Evo Water Systems will initiate a full refund (purchase price excluding shipping and handling, if applicable) when the product is received at Evo Water Systems. The package will be inspected to confirm that it contains everything included with the product. Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 10 business days of receipt of the returned product.
If an order is refused, the customer is responsible for the costs of shipping to and from their location as well as a restocking fee of up to 25%.
Choosing the right whole house filter and salt-free softener for your home can be an overwhelming decision, but we are here to help. If you have ANY questions, feel free to call us during business hours and we’ll be happy to speak with you as long as necessary. If speaking on the phone is not your thing, you can also use the form on our contact page, and we’ll respond as soon as humanly possible.
All Evo systems are made with certified components and designed for peak performance. Cities and Municipalities often vary the amount of chemicals they introduce into your water throughout the year and in doing so it can affect the longevity of your filter. Replacing your filters once a year ensures that your system is operating at peak performance at all times.
The Evo filters also utilize a Catalytic Activated Coconut Shell Carbon Block technology giving the best filtration possible without the carbon dust, channeling, and flow issues associated with loose granular coal base carbon found in traditional tank-style filters. Simply put, whole house water filtration has Evolved and so has the way you filter your water.
All Evo systems are made with certified components and designed for peak performance. Cities and Municipalities often vary the amount of chemicals they introduce into your water throughout the year and in doing so it can affect the longevity of your filter. Replacing your filters once a year ensures that your system is operating at peak performance at all times.
The Evo filters also utilize a Catalytic Activated Coconut Shell Carbon Block technology giving the best filtration possible without the carbon dust, channeling, and flow issues associated with loose granular coal base carbon found in traditional tank-style filters. Simply put, whole house water filtration has Evolved and so has the way you filter your water.